If gambling is causing you harm right now, please call the Problem Gambling Helpline immediately: 1-866-332-2322 (24/7, free, confidential). You can also visit GameSenseAB.ca or self-exclude at SelfExclusion.ca.
CrimsonDeck Entertainment Ltd. is deeply committed to promoting responsible gambling and protecting the wellbeing of all players. We believe that gambling should be an entertaining leisure activity and we take seriously our role in ensuring it remains that way for every person who chooses to play on our Platform.
Our responsible gambling program is built in compliance with AGLC regulations, RG Check certification standards (Responsible Gambling Council), and the iGaming Alberta Act, S.A. 2026, c. I-1.5. We work closely with GameSense Alberta, the Responsible Gambling Council of Canada (RGC), and SelfExclusion.ca to deliver best-practice player protection.
Every CrimsonDeck employee who interacts with players receives training in responsible gambling awareness, problem gambling identification, and appropriate referral procedures. Our platform monitoring systems continuously analyze player behaviour for signs of harmful gambling patterns, and we proactively reach out to players where concerns are identified.
Responsible gambling is not an afterthought at CrimsonDeck — it is central to how we operate. We would rather a player feel confident using our safety tools than chase losses in distress.
Responsible gambling means making informed, deliberate choices about when, how much, and how long you gamble. The following principles are the foundation of responsible play:
Problem gambling can develop gradually and may not be obvious at first. The following warning signs may indicate that gambling is becoming harmful:
If you recognize any of these signs in yourself, please do not hesitate to use our responsible gambling tools or contact the Problem Gambling Helpline at 1-866-332-2322.
Answer the following 9 questions honestly to assess your relationship with gambling. These questions are based on the Problem Gambling Severity Index (PGSI), a validated tool used by mental health professionals in Canada:
If you answered yes to any of these questions, we strongly encourage you to use our responsible gambling tools, contact GameSense Alberta at gamesenseab.ca, or call the Problem Gambling Helpline at 1-866-332-2322. Answering yes to 3 or more questions may indicate a gambling problem requiring professional support.
Deposit limits are one of the most effective tools for keeping your gambling within a budget you can afford. CrimsonDeck allows you to set limits on the amount you can deposit over three time periods:
Log in to your account, navigate to Account Settings → Responsible Gambling → Deposit Limits. Enter your preferred limit amount for each period. Limits take effect immediately upon saving.
To protect players from impulsive decisions, increases to deposit limits are subject to a mandatory 72-hour cooling period before they take effect. During this period, your existing lower limit remains in force. You may cancel a pending limit increase at any time during the 72-hour window. Decreases to limits take effect immediately.
Temporary removal of deposit limits is not permitted without a 72-hour cooling period. Permanent removal of limits requires a 30-day waiting period and acknowledgment of our responsible gambling terms.
You can set a maximum duration for each gaming session. When your session time limit is reached, you will be automatically logged out and shown a responsible gambling message. Time limits can be set from 15 minutes to 8 hours per session.
Wager limits cap the maximum amount you can lose within a defined period:
When your loss limit is reached, all real-money gaming is suspended for the remainder of the limit period. Your account will show a clear notification of the suspension and its duration. As with deposit limits, increases to wager limits are subject to a 72-hour cooling period.
Reality checks are periodic notifications that appear on your screen during play, reminding you how long you have been gambling and providing a summary of your session's financial activity.
You can configure reality checks to appear at intervals of 15, 30, 45, or 60 minutes. Each reality check notification displays:
Reality checks cannot be dismissed without actively acknowledging them. This ensures the information registers, rather than being automatically bypassed. We recommend enabling reality checks for every gaming session, particularly for extended play.
A cool-off period temporarily suspends your access to gaming on CrimsonDeck without permanently closing your account. This is ideal if you feel you need a short break from gambling but do not wish to self-exclude permanently.
Available cool-off durations:
During a cool-off period:
Cool-off periods cannot be shortened once activated. You may request a new, longer cool-off at any time. Upon expiry, your account is automatically reactivated — you will receive an email notification before reactivation occurs.
If you feel you need more than a 6-week break, we strongly recommend using our self-exclusion tools rather than repeated cool-off periods.
Your Activity Statement provides a complete, transparent record of all your gambling activity on CrimsonDeck. This tool is designed to help you understand your gambling behaviour clearly and objectively.
The Activity Statement includes:
You can access your Activity Statement at any time by navigating to Account Settings → Responsible Gambling → Activity Statement. Statements can be filtered by date range (up to 12 months at a time) and exported as a PDF for your records. If you identify concerning patterns in your statement, please use our other RG tools or contact the Helpline.
Platform-level self-exclusion permanently closes your CrimsonDeck account and prevents you from opening a new account with us. This is a serious and irrevocable commitment to stopping gambling on our Platform.
Navigate to Account Settings → Responsible Gambling → Self-Exclusion, or contact our support team at [email protected] or 1-888-2583-542. Our responsible gambling team will process your self-exclusion request within 4 hours.
Minimum self-exclusion period: 6 months. You may request exclusions of 1 year, 3 years, 5 years, or permanent exclusion. Permanent exclusions cannot be reversed under any circumstances.
Requests to reverse or shorten a self-exclusion are subject to a mandatory 7-day reflection period and require confirmation via multiple contact methods before any reversal is considered, and only after the minimum exclusion period has expired.
For players who wish to exclude themselves from all AGLC-licensed online gambling platforms in Alberta — not just CrimsonDeck — we strongly recommend registering with the provincial self-exclusion program.
SelfExclusion.ca is Alberta's province-wide voluntary self-exclusion program, administered in partnership with the AGLC. Registration at SelfExclusion.ca excludes you from all participating licensed online gaming sites in Alberta simultaneously.
CrimsonDeck receives regular updates from the SelfExclusion.ca register. We are required by AGLC regulations to screen all new registrations and existing accounts against this register. Accounts matching a self-excluded individual are immediately closed and the player's balance is returned. If a self-excluded individual circumvents this process and gambles on our Platform, any winnings will be forfeited and donated to problem gambling support programs as required by AGLC.
Problem gambling affects not only the individual but also their family members, friends, and colleagues. If you are concerned about someone else's gambling, the following information may help.
CrimsonDeck operates a strict zero-tolerance policy for underage gambling. Our Platform is for adults aged 18 years and over only.
We strongly encourage parents and guardians to use parental control software to prevent underage access to gambling websites. The following tools are recommended:
We recommend that all adults in households with minors install and configure at least one of the above tools. These applications work independently of any individual casino's age restrictions and provide an additional layer of protection.
CrimsonDeck's responsible gambling program operates in conjunction with our Anti-Money Laundering compliance framework and Integrity Monitor system. These systems serve complementary protective functions:
Our proprietary Integrity Monitor analyses player behaviour in real time, looking for patterns that may indicate either problem gambling or financial crime. The system flags accounts exhibiting:
When the Integrity Monitor flags an account, a review is initiated by our compliance team. Depending on the nature of the concern, we may contact the player, restrict account access, request additional documentation, or report to FINTRAC or AGLC as required by law.
Our AML program and responsible gambling tools share data to provide a comprehensive picture of player activity. For example, a player who sets very low deposit limits but makes large irregular deposits will be flagged by both systems for review. This integrated approach helps us identify and respond to both problem gambling and financial crime more effectively.
For players whose cumulative deposits exceed $10,000 CAD in any 30-day period, we are required by AGLC regulations and PCMLTFA to conduct enhanced due diligence, including requesting source-of-funds declarations and supporting financial documentation. Failure to provide satisfactory source-of-funds documentation will result in account restriction and forfeiture of unsupported balances.
The following organizations provide free, confidential support for problem gambling in Alberta and across Canada:
Problem Gambling Helpline (Alberta): 1-866-332-2322 — Available 24 hours a day, 7 days a week, 365 days a year. Free and confidential. Counsellors are trained in problem gambling and can provide crisis support, referrals, and information about treatment programs.
AGLC Player Assistance: 1-833-447-7523 — For questions about AGLC-licensed gaming sites, responsible gambling tools, and the provincial self-exclusion program.
GameSense Alberta: gamesenseab.ca — Alberta's primary responsible gambling resource centre. Provides information on how gambling works, the odds, and free support services including one-on-one sessions with a GameSense Advisor.
SelfExclusion.ca: selfexclusion.ca — Province-wide voluntary self-exclusion program for all AGLC-licensed online gaming platforms.
AiGC (Association of iGaming Compliance): aigc.ca — Industry body promoting responsible gambling standards.
Responsible Gambling Council: responsiblegambling.org — National organization providing evidence-based responsible gambling resources, self-help tools, and research.
Gam-Anon (Family Support): gam-anon.org — Support group for friends and family members of problem gamblers.
Remember: Seeking help is a sign of strength, not weakness. Problem gambling is a recognized health condition with effective treatments available. You do not have to face it alone. Call 1-866-332-2322 now.